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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chelsea McGinnis

June 4, 2023

1  out of  5 rating by Chelsea McGinnis
"Never, again. I trusted this branch, only to almost be completely be screwed over. Google removed my review. They KNEW my policy was set to cancel. I did not receive a phone call, text, or anything. It went as far as the office, having to contact the underwriters. I was lied to by Courtney. Whom told me “You are to get a notice in the mail, anyway now. I had no knowledge of your insurance being cancelled.” Nonsense, that letter was sent out May 17th, 2023. They didn’t tell me anything. I was given THREE and a half days to find another company for car insurance. THE OFFICE IS CLOSED ON WEEKENDS, so, TWO days, at midnight. Courtney lied to me, stating “I just found out.” When she knew when the mail was sent out. While also telling me the local collision shop, when I have had anything but good experiences with: was reliable. That she couldn’t imagine my problems. I wasn’t asking for your opinion. I am stating fact. While she tried to argue with me. I try not to argue over the phone, and shout, but, I did. So did she. My policy by the way, included roadside assistance. Which State Farm counted as a claim, for battery jumps. I contacted the escalation team, spoke to underwriting, and corporate. Which was hard to find, but, I did it. All it would’ve taken is the office to call underwriting, and billing, to re instate me. But Courtney, refused. Ray Haynes, I do not give a damn if you are reading this. Because you have only ever spoken to me ONCE. Not even when my policy was changed, without my knowledge. I was told to deal with losing car insurance, over a holiday/memorial day weekend. Yes, I am usually late, but I always pay any other time. And have been given that option. My non renewal date was set for July. Other than really Margret; no one else would help me. I had to tell them what to do, with my policy, to get my car insurance back. When I was quoted $500, or $1,600 up front for six months elsewhere. Because of them. I have filed a complaint to corporate over this. I have changed offices. I am DONE. Completely unreliable and unprofessional. They wouldn’t even correspond with me via text. No phone calls about this or anything. AVOID."


March 28, 2023

5  out of  5 rating by T
"I can't say enough about this particular branch of state farm! I am always greeted by all the office staff with kindness and effort to fix any issue I have had. Morgan is my go-to girl, she always handles things for me swiftly and with ease. Truly just great ppl! I moved 2 yrs ago and still work with them bc I am never disappointed, so no change is needed!"

Michelle Swift

March 24, 2023

5  out of  5 rating by Michelle Swift
"The staff at Ray Haynes State Farm Insurance are the most polite and accommodating ever. Very helpful in all your needs. They are quick in helping with things that need attention immediately. Thanks to everyone at Ray Haynes Insurance."

kim burger

March 20, 2023

5  out of  5 rating by kim burger
"Nicest and most efficient staff. I have never had a bad experience"

Jessica Rice

March 14, 2023

5  out of  5 rating by Jessica Rice
"Great place with amazing people ! Courtney hands down is the best, she’s always so quick to get back to me answers any questions I may have and is always willing to go above and beyond for me been with state farm for a long time and very pleased."

Amy Nicoll

March 11, 2023

5  out of  5 rating by Amy Nicoll
"The staff is always very helpful and responsive. We have been with them for years."

david mazzacone

March 10, 2023

5  out of  5 rating by david mazzacone
"Great group of knowledgeable people.."

Kelly Stauring

March 10, 2023

5  out of  5 rating by Kelly Stauring
"It's always a pleasure to work with Morgan!"

Michelle Greenlay

March 9, 2023

5  out of  5 rating by Michelle Greenlay
"I've been with this office for over 15 years. Always helpful customer service."

Kara Chrisman

March 8, 2023

5  out of  5 rating by Kara Chrisman
"the office is helpful and quick with their responses. morgan is great to work with and will help get the answers you need"

John Hart

March 8, 2023

5  out of  5 rating by John Hart
"Couldn’t ask for more. Took care of things quickly, made sure I had what I needed!!"

Sandra Teller

February 14, 2023

5  out of  5 rating by Sandra Teller
"As always Morgan and the rest of Rays office is a pleasure to work with ! They take the time to answer all my questions and work with you fixing any problems ! Top notch office !"

Alexander Farley

November 24, 2022

5  out of  5 rating by Alexander Farley
"Great people who go over the top to do the best for the customer"

Diana Alnutt

September 29, 2022

5  out of  5 rating by Diana Alnutt
"Have been so helpful and responsive. Made a bad situation so less stressful. The whole office really is there for you!"

Caleb Wallace

August 6, 2022

1  out of  5 rating by Caleb Wallace
"Just not a great place to get insurance for the best price. Unfortunately if you have a place you’ll get better service and a better price at a different place. Found out I could save $1300 with liberty mutual on one property. Never had a claim before. They also kept raising my insurance each year without my consent. Basically sent a email thinking that was good enough. Make sure to get quotes and compare the coverage. You’ll find a very large gap."


July 21, 2022

5  out of  5 rating by Paul
"I have nothing but great things to say about this branch!!! Courtney has been awesome to work with even before I bought my house ,when I was Inquiring about coverage till now she had always taken the time to explain any question that pops up and she does so in a very friendly honest and personable way....Also Courtney gets back to you super fast when you reach out no matter how you contact her wether through email or phone She gets right back to you!!! I highly recommend this branch!!"

sonya jones

March 5, 2022

5  out of  5 rating by sonya jones
"Thanks to Courtney at State Farm for being so helpful and professional. Dropped everything after hours on a Friday evening to get my sister insured in an urgent situation. State Farm is the best, and Courtney is a life saver!"

Jerileigh Kimes

February 4, 2022

5  out of  5 rating by Jerileigh Kimes
"Morgan was very fast, friendly and efficient when helping me with a mutual customer. Love this kind of customer service!"

tracy LeBeau

January 27, 2022

5  out of  5 rating by tracy LeBeau
"Love this place. I have everything through this company. Won’t go anywhere else. All the employees are so helpful and nice . Ray answers the phone and helps ya when no one is available it’s great"

Russell Thomas

December 9, 2021

5  out of  5 rating by Russell Thomas
"Ray has been my insurance agent for more than 20 years. He and his staff are the best to work with in the business, and I would recommend anyone to them for the most professional service bar none."

Brian Colombo

May 25, 2021

5  out of  5 rating by Brian Colombo
"I have been with Rays office in Oswego for 20+ years. The quality of service is excellent. Ray his staff have handled all of my Insurace needs from car accidents , to trees causing damage on my property with The upmost respect and efficiency. I primarily deal with Courtney at the office, and she always answers my questions, and returns calls immediately. I would highly recommend State Farm in general, but especially this office and staff! Thanks guys!"

Kathryn FoxGroves

January 17, 2020

5  out of  5 rating by Kathryn FoxGroves
"Best insurance group! Courtney is the best to work with!"

Brenda Lawson

January 14, 2020

5  out of  5 rating by Brenda Lawson
"Ray is very knowledgeable and willing to go out of his way to help you or find the answer to your problem."

Kirk England

December 13, 2019

5  out of  5 rating by Kirk England
"Ray is my insurance agent and has always been there when I needed to make a claim."

Josh Sandler

December 2, 2019

1  out of  5 rating by Josh Sandler
"I thought the motto of State Farm was "Like a good neighbor, State Farm is there". However, Ray is not very neighborly towards his own neighbors."